Refund policy

We are committed to providing high-quality products and a reliable shopping experience.

Change of mind returns

We do not offer returns or refunds for change of mind, accidental purchases, incorrect orders placed by the customer, or buyer’s remorse.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

Under the ACL, you are entitled to a refund, replacement, or repair if an item:

• Is faulty or damaged upon arrival
• Is significantly different from its description
• Is not of acceptable quality
• Is not fit for its intended purpose

How to lodge a return or claim

If you believe your item meets one of the above criteria, please contact us at contact@toastytcg.com within 7 days of receiving your order.

When contacting us, please include:

• Your order number
• A brief description of the issue
• Clear photos or evidence where applicable

All claims are assessed in accordance with the Australian Consumer Law and will be resolved as promptly as possible.

Additional notes

• Items must be returned in their original condition unless the item arrived faulty or damaged.
• We reserve the right to decline claims that do not meet ACL requirements.

If you have any questions or concerns, please don’t hesitate to reach out — we’re here to help.